Wine Depot Beef Poultry Chicken Desserts Fish Address Book Address Card adjust Alarm Clock align-center align-justify align-left align-right Allergies ambulance American Sign Language Interpreting Anchor Angle Double Down Angle Double Left Angle Double Right Angle Double Up angle-down angle-left angle-right angle-up Angry Face Archive Archway Alternate Arrow Circle Down Alternate Arrow Circle Left Alternate Arrow Circle Right Alternate Arrow Circle Up Alternate Arrow Down Alternate Arrow from Bottom Alternate Arrow from Left Alternate Arrow from Right Alternate Arrow from Top Alternate Arrow Left Alternate Arrow Right Alternate Arrow Square Down Alternate Arrow Square Left Alternate Arrow Square Right Alternate Arrow Square Up Alternate Arrow to Bottom Alternate Arrow to Left Alternate Arrow to Right Alternate Arrow to Top Alternate Arrow Up Arrow Circle Down Arrow Circle Left Arrow Circle Right Arrow Circle Up arrow-down Arrow from Bottom Arrow from Left Arrow from Right Arrow from Top arrow-left arrow-right Arrow Square Down Arrow Square Left Arrow Square Right Arrow Square Up Arrow to Bottom Arrow to Left Arrow to Right Arrow to Top arrow-up Arrows Alternate Arrows Alternate Arrows Horizontal Alternate Arrows Vertical Arrows Horizontal Arrows Vertical Assistive Listening Systems asterisk At Atlas Audio Description Award Backspace backward Badge Check Badge Balance Scale Balance Scale (Left-Weighted) Balance Scale (Right-Weighted) ban Band-Aid barcode Alternate Barcode Barcode Read Barcode Scan Bars Baseball Baseball Ball Basketball Ball Basketball Hoop Bath Battery Bolt Battery Empty Battery Full Battery 1/2 Full Battery 1/4 Full Battery Slash Battery 3/4 Full Bed bell Bell Slash Bezier Curve Bicycle Binoculars Birthday Cake Blanket Blender Blind bold Lightning Bolt Bomb Bong book Book with Heart Book Open bookmark Bowling Ball Bowling Pins Box Alternate Box Box Check Box Fragile Box Full Box with Heart Box Open Box Up Box with US Dollar Boxes Alternate Boxes Boxing Glove Braille Briefcase Medical Briefcase Broadcast Tower Broom Browser Brush Bug Building bullhorn Bullseye Burn Bus Bus Alt Calculator Calendar Alternate Calendar Calendar Check Calendar Edit Calendar Exclamation Calendar Minus Calendar Plus Calendar Times camera Alternate Camera Retro Camera Cannabis Capsules Car Caret Circle Down Caret Circle Left Caret Circle Right Caret Circle Up Caret Down Caret Left Caret Right Caret Square Down Caret Square Left Caret Square Right Caret Square Up Caret Up Shopping Cart Arrow Down Add to Shopping Cart certificate Chalkboard Chalkboard Teacher Area Chart Bar Chart Line Chart Pie Chart Check Check Circle Check Double Check Square Chess Chess Bishop Alternate Chess Bishop Chess Board Chess Clock Alternate Chess Clock Chess King Alternate Chess King Chess Knight Alternate Chess Knight Chess Pawn Alternate Chess Pawn Chess Queen Alternate Chess Queen Chess Rook Alternate Chess Rook Chevron Circle Down Chevron Circle Left Chevron Circle Right Chevron Circle Up Chevron Double Down Chevron Double Left Chevron Double Right Chevron Double Up chevron-down chevron-left chevron-right Chevron Square Down Chevron Square Left Chevron Square Right Chevron Square Up chevron-up Child Church Circle Circle Notched Clipboard Clipboard Check Clipboard List Clock Clone Closed Captioning Cloud Cloud Download Alternate Cloud Download Cloud Upload Alternate Cloud Upload Club Cocktail Code Code Branch Code Commit Code Merge cog cogs Coins Columns comment Alternate Comment Comment Alt-check Comment Alt-dots Comment Alt-edit Comment Alt-exclamation Comment Alt-lines Comment Alt-minus Comment Alt-plus Alternate Comment Slash Alternate Comment Smile Alternate Comment Times Comment Check Comment Dots Comment Edit Comment Exclamation Comment Lines Comment Minus Comment Plus Comment Slash Comment Smile Comment Times comments Comments Alt Compact Disc Compass Compress Alternate Compress Compress Wide Concierge Bell Container Storage Conveyor Belt Alternate Conveyor Belt Cookie Cookie Bite Copy Copyright Couch Credit Card Credit Card Blank Credit Card Front Cricket crop Alternate Crop Crosshairs Crow Crown Cube Cubes Curling Cut Database Deaf Desktop Alternate Desktop Diagnoses Diamond Dice Dice Five Dice Four Dice One Dice Six Dice Three Dice Two Digital Tachograph Divide Dizzy Face DNA Dollar Sign Dolly Dolly Empty Dolly Flatbed Alternate Dolly Flatbed Dolly Flatbed-empty Door Closed Door Open Dot Circle Dove Download Drafting Compass Drum Drum Steelpan Dumbbell Edit eject Horizontal Ellipsis Alternate Horizontal Ellipsis Vertical Ellipsis Alternate Vertical Ellipsis Envelope Envelope Open Envelope Square Equals eraser Euro Sign Exchange Alternate Exchange exclamation Exclamation Circle Exclamation Square Exclamation Triangle Expand Alternate Expand Expand Arrows Alternate Expand Arrows Expand Wide External Link Alternate External Link External Link Square Alternate External Link Square Eye Eye Dropper Eye Slash Facebook F Facebook Square fast-backward fast-forward Fax Feather Feather Alt Female Field Hockey fighter-jet File Alternate File Archive File Audio File Check File Code File File Contract File Download Edit File Excel File Exclamation File File Export Image File File Import File Invoice File Invoice with US Dollar Medical File Alternate Medical File Minus File PDF File Plus File Powerpoint File File Prescription File Signature Times File File Upload Video File Word File Fill Fill Drip Film Alternate Film Filter Fingerprint fire fire-extinguisher First Aid Fishes Cheese flag flag-checkered Flask Flushed Face Folder Folder Open font Font Awesome Full Logo Football Ball Football Helmet Forklift forward Fragile Frog Frowning Face Frowning Face With Open Mouth Futbol Gamepad Gas Pump Gavel Gem Genderless gift Martini Glass Glass Martini-alt Glasses Globe Globe with Africa shown Globe with Americas shown Globe with Asia shown Golf Ball Golf Club Graduation Cap Greater Than Greater Than Equal To Grimacing Face Grinning Face Alternate Grinning Face Grinning Face With Smiling Eyes Grinning Face With Sweat Smiling Face With Heart-Eyes Grinning Squinting Face Rolling on the Floor Laughing Star-Struck Face With Tears of Joy Face With Tongue Squinting Face With Tongue Winking Face With Tongue Grinning Winking Face Grip Horizontal Grip Vertical H Square H1 Heading H2 Heading H3 Heading Hand with Heart Hand Holding Hand Holding Box Hand Holding Heart Hand Holding Seedling Hand Holding US Dollar Hand Holding Water Lizard (Hand) Paper (Hand) Peace (Hand) Hand Pointing Down Hand Pointing Left Hand Pointing Right Hand Pointing Up Pointer (Hand) Hand Receiving Rock (Hand) Scissors (Hand) Spock (Hand) Hands Hands Heart Helping Hands Hands with US Dollar Handshake Alternate Handshake Hashtag HDD heading headphones Headphones Alt Headset Heart Heart Circle Heart Square Heartbeat Helicopter Hexagon Highlighter History Hockey Puck Hockey Sticks home Home Heart hospital Alternate Hospital Hospital Symbol Hot Tub Hotel Hourglass Hourglass End Hourglass Half Hourglass Start I Beam Cursor Identification Badge Identification Card Alternate Identification Card Image Images inbox Inbox In Inbox Out Indent Industry Alternate Industry Infinity Info Info Circle Info Square Instagram Inventory italic Jack-o'-lantern Joint key Keyboard Kissing Face Kissing Face With Smiling Eyes Face Blowing a Kiss Kiwi Bird Lamp Language Laptop Grinning Face With Big Eyes Laugh Face with Beaming Eyes Laughing Squinting Face Laughing Winking Face leaf Leaf Heart Lemon Less Than Less Than Equal To Level Down Alternate Level Down Level Up Alternate Level Up Life Ring Lightbulb Link Turkish Lira Sign List Alternate List list-ol list-ul location-arrow lock Alternate Lock Lock Open Alternate Lock Open Alternate Long Arrow Down Alternate Long Arrow Left Alternate Long Arrow Right Alternate Long Arrow Up Long Arrow Down Long Arrow Left Long Arrow Right Long Arrow Up Loveseat Low Vision Luchador Luggage 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People Carry Percent Percentage Person Carry Person and Dolly Person and Empty Dolly Phone Phone Plus Phone Slash Phone Square Phone Volume Piggy Bank Pills plane Alternate Plane Plane Arrival Plane Departure play Play Circle Plug plus Plus Circle Plus Hexagon Plus Octagon Plus Square Podcast Poo Portrait Pound Sign Power Off Prescription Prescription Bottle Alternate Prescription Bottle print Procedures Project Diagram Puzzle Piece qrcode Question Question Circle Question Square Quidditch quote-left quote-right Racquet Ramp Loading random Receipt Landscape Rectangle Portrait Rectangle Wide Rectangle Recycle Redo Alternate Redo Registered Trademark Repeat Repeat 1 Alternate Repeat 1 Alternate Repeat Reply reply-all Retweet Alternate Retweet Ribbon road Robot rocket Route rss RSS Square Ruble Sign Ruler Ruler Combined Ruler Horizontal Ruler Vertical Indian Rupee Sign Crying Face Loudly Crying Face Save Scanner Scanner Keyboard Scanner Touchscreen School Screwdriver Scrubber Search Search Minus Search Plus Seedling Server Share Share All Alternate Share Alternate Share Square Share Square Shekel Sign shield Alternate Shield shield Ship Shipping Fast Shipping Timed Shoe Prints Shopping Bag Shopping Basket shopping-cart Shower Shuttle Van Shuttlecock Sign Sign In Alternate Sign In Sign Language Sign Out Alternate Sign Out signal Signature Sitemap Skull Horizontal Sliders Square Horizontal Sliders Vertical Sliders Square Vertical Sliders Smiling Face Beaming Face With Smiling Eyes Smiling Face Plus Winking Face Smoking Smoking Ban Snowflake Solar Panel Sort Sort Alpha Down Sort Alpha Up Sort Amount Down Sort Amount Up Sort Down (Descending) Sort Numeric Down Sort Numeric Up Sort Up (Ascending) Spa Space Shuttle Spade Spinner Spinner Third Splotch Spray Can Square Square Full Stamp Star Exclamation Star star-half Alternate Star Half step-backward step-forward Stethoscope Sticky Note stop Stop Circle Stopwatch Store Alternate Store Stream Street View Strikethrough Stroopwafel subscript Subway Suitcase Suitcase Rolling Sun superscript Hushed Face Swatchbook Swimmer Swimming Pool Sync Alternate Sync Syringe table Table Tennis tablet Alternate Tablet Tablet Android Alternate Tablet Android Rugged Tablet Tablets Tachometer Alternate Tachometer tag tags Tape Tasks Taxi Tennis Ball Terminal text-height text-width th th-large th-list Thermometer Thermometer Empty Thermometer Full Thermometer 1/2 Full Thermometer 1/4 Full Thermometer 3/4 Full thumbs-down thumbs-up Thumbtack Ticket Alternate Ticket Times Times Circle Times Hexagon Times Octagon Times Square tint Tint Slash Tired Face Toggle Off Toggle On Toolbox Tooth Trademark Train Transgender Alternate Transgender Trash Alternate Trash Tree Alternate Tree Triangle trophy Alternate Trophy truck Truck Container Truck Couch Truck Loading Truck Moving Truck Ramp T-Shirt TTY Television Retro Televison Twitter Umbrella Umbrella Beach Underline Undo Alternate Undo Universal Access University unlink unlock Alternate Unlock Upload US Dollar Circle US Dollar Square User Alternate User Alternate User Slash User Astronaut User Check User Circle User Clock User Cog User Edit User Friends User Graduate User Lock user-md User Minus User Ninja Add User User Secret User Shield User Slash User Tag User Tie Remove User Users Users Cog Utensil Fork Utensil Knife Utensil Spoon Utensils Alternate Utensils Vector Square Linkedin Linkedin in Venus Venus Double Venus Mars Vial Vials Video Video Plus Video Slash Volleyball Ball volume-down volume-mute volume-off volume-up Walking Wallet Warehouse Alternate Warehouse Watch Weight Hanging Weight Wheelchair Whistle WiFi Window Alternate Window Window Close Window Maximize Window Minimize Window Restore Wine Glass Wine Glass-alt Won Sign Wrench X-Ray Yen Sign
FREE delivery within Metro Manila for a minimum purchase of P2500.00

Frequently Asked Questions

We apologize if you’re experiencing some issues with our site. Please see the frequently asked questions below or reach out to our support team for assistance.

About Wine Depot

Customer Service Contact Details & Hours

639177008407 Monday to Saturday 9AM to 7PM

What is Wine Depot?

Wine Depot Philippines is one of the largest and leading wine retailers in the country. It has been awarded the coveted Wine Spectator Award for ‘Best Restaurant Wine List’ for five consecutive years.

What are Wine Depot's Terms and Conditions?

Click here to read our full terms and conditions

Where can I find Wine Depot physical stores?

You can find our stores in Makati, Alabang, Greenhills, and SM Aura. Click here to see our full address.

What are your hours?

Our stores are open from 10AM to 10PM daily. You can access our online store 24/7. Our web customer service is available on Mondays to Saturdays from 9AM to 6PM.

Our Product Selection

What kind of products does Wine Depot sell?

We not only have selections of award-winning wines and exceptional craft spirits, we have mixers, coffee, tea, water, and bar accessories too!

I'm looking to buy a specific wine I can’t find elsewhere in the Philippines and I can’t find it on your website. Is there any way I can buy it from you?

Absolutely! We have a special Manila En Premier where you can request special vintages and wines. Feel free to contact us about it.

Toast Club Membership

What is Toast Club?

Toast Club is the biggest and fastest growing wine & spirits club in the Philippines. Members of our Toast Club get special perks. You can be a member too! Click here to sign up for free.

I have questions regarding the date of my last purchase or point activity. Who can I contact?

Contact the Toast Club Concierge at +63.917.700.8407 or email at [email protected]

Will my personal information be shared with third parties?

Wine Depot provides a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process, Please refer to our Privacy Policy here for more details.

I have problems logging into my account.

If you get a message stating that your email address/password is not recognized, please follow the following steps below:

  • Make sure you are using the same email address and password you registered with.
  • If you are unable to recall your password, click on “Forgot your password?” link on the page. You will be prompted to enter your registered email address and a link will be sent to you to create a new password for your account.
  • If you continue to experience problems, please contact our Customer Service.
How do I change or update my personal details?

Please log into your online account to update your name, email, and mobile number. You may email our Customer Service to update your address & date of birth.

Do I need to pay a fee to be a Toast Club member?

Absolutely not! Registration is free.

How do I become a Toast Club member?

Simply submit the following complete details: full name, email address, mobile number, and delivery address.

What are my benefits as a Toast Club member?

There are a lot of perks to being a Toast Club member. Click here to know all about them.

Do my membership perks apply to special promotions/events?

For sure! Click *here* to check out our special promotions and events for the month. (link to Membership)

Orders

What do I do when the item/s I want to purchase are out of stock?

Some of our products are highly exclusive and provided to us by the winery on allocation. Send us an email of the items you wish to order. We’ll see what we can do to accommodate your order or we could suggest an alternative.

Where do I key in my coupon/voucher code?

You can find a textbox where you can input your coupon/voucher code when you checkout.

I am having issues with the coupon/voucher code.

Please send us an email at [email protected]

Can I amend my order after it has been confirmed and paid for?

All sales are final so please make sure you double-check your orders before checking out.

How do I check the status of my order?

Can I purchase items in bulk?

Yes. If there are not enough stocks for your order on our site, you may send us an email and we will process your order depending on the availability.

Do you give bulk discounts?

Yes. You can enjoy 10% off on purchases of six (6) bottles and above.

How do I know if my order went through?

Where is my order confirmation number?

How do I place an order?

Simply find the product you want to order and click ‘Add to Cart’.

Are you open 24/7? What happens if I order outside your operating hours?

Orders received after our operating hours will be processed on the following office hours.

Is there a minimum amount for my order?

None but you can enjoy free delivery for a minimum purchase worth Php 2,500.00. If your total is below this amount, a delivery fee will be charged.

Can I send an order to another person as a gift?

Yes. Simply indicate the full name, delivery address, and mobile number of the recipient.

I would like to purchase some products for my own store. Can you make special arrangements for me?

Please contact our wholesale department at [email protected]

Delivery

What areas do you cover?

We deliver nationwide! Our standard coverage areas are Metro Manila, Metro Cebu, Metro Davao, and Boracay.

What do I do if I want my items to be delivered to a location outside your standard coverage area?

Appropriate delivery charges will be applied to orders outside our standard coverage area.

How fast do you deliver?

Delivery is expected within 1 to 2 days for Metro Manila. Provincial deliveries depend on the area and available modes of transport.

How do I get FREE delivery?

Free delivery only applies to Metro Manila area with a minimum required purchase worth Php 2,500.

Can I choose a time for when I want my item to be delivered?

Please send us an email with your special instructions.

Do you process orders during Public Holidays?

No.

What happens if I’m not available to receive my package upon delivery?

If no one else is available to receive on your behalf, items will be sent back to the warehouse. Next delivery will be charged to your account.

What should I do if there’s a delay in my delivery?

Please contact us at [email protected]

Will I get charged for a re-delivery?

Yes.

Can I change my delivery address in my order?

Yes.

What should I do if my order has not arrived?

Please contact us at [email protected]

Can I collect my order directly from a physical Wine Depot store?

Yes. Let us know by emailing us at [email protected]

What are your delivery options and how much is shipping?

We have partner couriers who will deliver your order/s via land, air, or sea.
Shipping fee is based on your location and number of items ordered.

How can I track my order?

I processed multiple orders. Can I combine them in one delivery?

Yes, please inform us in advance by emailing us at [email protected]

Can I get my items on the same day I processed my order?

It depends on the availability of the products within the area.

Payments & Refunds

I would like to request a refund for a damaged item.

Please email us at [email protected]

How long is your refund process?

We’ll do our best to keep it quick and process within the day of approval.

Is it safe and secure to shop at WineDepot.ph?

Absolutely! We have a secured system to keep your data and will never share your information to third parties.

I made a payment but haven’t received any confirmation.

Allow us to look into this. Please provide the following: transaction number, date of transaction, and total amount paid

What kind of payment method may I use at WineDepot.com.ph?

We accept major debit, credit cards - Visa & Mastercard - or PayPal.

What if I have issues with my credit card payment?

Please have this checked with your bank.

Returns & Exchange

What do I do if there’s an issue with the item I received?

Please advise us with a complete report and send to [email protected]

What is the return and exchange policy?

If we sent you a wrong item from what you ordered, please send us an email at [email protected]. If you have changed your mind about your order after receiving it, please be reminded that all sales delivered in good condition are final.

What if my item was damaged or incorrect?

Please send us an email at [email protected]

Others

Can you notify me when an “Out of Stock” product is back in stock?

Yes, please send us an email at [email protected] and we will contact you or become a member of our Toast Club to always stay updated with our products!

How can I know more about your brands/products?

Please feel free to email us anytime or visit one of our physical stores. Our team will be more than glad to share more info with you.

I would like to participate in a Wine Depot event. How do I go about this?

Please contact us at [email protected]

I paid for an event in advance but I suddenly cannot attend on the date. Can I request for a refund?

Yes, we process refunds requested at least three (3) working days before the event.

Can I pay for tickets on the day of the actual event?

Yes, depending on availability.

Can I use my Wine Depot discount coupons/vouchers for events?

You may only use coupons/vouchers for events if the item mentions it. Regular coupons/vouchers can only be used for product purchase and are not applicable for events.

How can I be kept on the loop for Wine Depot’s latest news and updates?

Join our Toast Club! Registration is free. Click here to know more about it.

About Wine Depot

Customer Service Contact Details & Hours

639177008407 Monday to Saturday 9AM to 7PM

What is Wine Depot?

Wine Depot Philippines is one of the largest and leading wine retailers in the country. It has been awarded the coveted Wine Spectator Award for ‘Best Restaurant Wine List’ for five consecutive years.

What are Wine Depot's Terms and Conditions?

Click here to read our full terms and conditions

Where can I find Wine Depot physical stores?

You can find our stores in Makati, Alabang, Greenhills, and SM Aura. Click here to see our full address.

What are your hours?

Our stores are open from 10AM to 10PM daily. You can access our online store 24/7. Our web customer service is available on Mondays to Saturdays from 9AM to 6PM.

Our Product Selection

What kind of products does Wine Depot sell?

We not only have selections of award-winning wines and exceptional craft spirits, we have mixers, coffee, tea, water, and bar accessories too!

I'm looking to buy a specific wine I can’t find elsewhere in the Philippines and I can’t find it on your website. Is there any way I can buy it from you?

Absolutely! We have a special Manila En Premier where you can request special vintages and wines. Feel free to contact us about it.

Toast Club Membership

What is Toast Club?

Toast Club is the biggest and fastest growing wine & spirits club in the Philippines. Members of our Toast Club get special perks. You can be a member too! Click here to sign up for free.

I have questions regarding the date of my last purchase or point activity. Who can I contact?

Contact the Toast Club Concierge at +63.917.700.8407 or email at [email protected]

Will my personal information be shared with third parties?

Wine Depot provides a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process, Please refer to our Privacy Policy here for more details.

I have problems logging into my account.

If you get a message stating that your email address/password is not recognized, please follow the following steps below:

  • Make sure you are using the same email address and password you registered with.
  • If you are unable to recall your password, click on “Forgot your password?” link on the page. You will be prompted to enter your registered email address and a link will be sent to you to create a new password for your account.
  • If you continue to experience problems, please contact our Customer Service.
How do I change or update my personal details?

Please log into your online account to update your name, email, and mobile number. You may email our Customer Service to update your address & date of birth.

Do I need to pay a fee to be a Toast Club member?

Absolutely not! Registration is free.

How do I become a Toast Club member?

Simply submit the following complete details: full name, email address, mobile number, and delivery address.

What are my benefits as a Toast Club member?

There are a lot of perks to being a Toast Club member. Click here to know all about them.

Do my membership perks apply to special promotions/events?

For sure! Click *here* to check out our special promotions and events for the month. (link to Membership)

Orders

What do I do when the item/s I want to purchase are out of stock?

Some of our products are highly exclusive and provided to us by the winery on allocation. Send us an email of the items you wish to order. We’ll see what we can do to accommodate your order or we could suggest an alternative.

Where do I key in my coupon/voucher code?

You can find a textbox where you can input your coupon/voucher code when you checkout.

I am having issues with the coupon/voucher code.

Please send us an email at [email protected]

Can I amend my order after it has been confirmed and paid for?

All sales are final so please make sure you double-check your orders before checking out.

How do I check the status of my order?

Can I purchase items in bulk?

Yes. If there are not enough stocks for your order on our site, you may send us an email and we will process your order depending on the availability.

Do you give bulk discounts?

Yes. You can enjoy 10% off on purchases of six (6) bottles and above.

How do I know if my order went through?

Where is my order confirmation number?

How do I place an order?

Simply find the product you want to order and click ‘Add to Cart’.

Are you open 24/7? What happens if I order outside your operating hours?

Orders received after our operating hours will be processed on the following office hours.

Is there a minimum amount for my order?

None but you can enjoy free delivery for a minimum purchase worth Php 2,500.00. If your total is below this amount, a delivery fee will be charged.

Can I send an order to another person as a gift?

Yes. Simply indicate the full name, delivery address, and mobile number of the recipient.

I would like to purchase some products for my own store. Can you make special arrangements for me?

Please contact our wholesale department at [email protected]

Delivery

What areas do you cover?

We deliver nationwide! Our standard coverage areas are Metro Manila, Metro Cebu, Metro Davao, and Boracay.

What do I do if I want my items to be delivered to a location outside your standard coverage area?

Appropriate delivery charges will be applied to orders outside our standard coverage area.

How fast do you deliver?

Delivery is expected within 1 to 2 days for Metro Manila. Provincial deliveries depend on the area and available modes of transport.

How do I get FREE delivery?

Free delivery only applies to Metro Manila area with a minimum required purchase worth Php 2,500.

Can I choose a time for when I want my item to be delivered?

Please send us an email with your special instructions.

Do you process orders during Public Holidays?

No.

What happens if I’m not available to receive my package upon delivery?

If no one else is available to receive on your behalf, items will be sent back to the warehouse. Next delivery will be charged to your account.

What should I do if there’s a delay in my delivery?

Please contact us at [email protected]

Will I get charged for a re-delivery?

Yes.

Can I change my delivery address in my order?

Yes.

What should I do if my order has not arrived?

Please contact us at [email protected]

Can I collect my order directly from a physical Wine Depot store?

Yes. Let us know by emailing us at [email protected]

What are your delivery options and how much is shipping?

We have partner couriers who will deliver your order/s via land, air, or sea.
Shipping fee is based on your location and number of items ordered.

How can I track my order?

I processed multiple orders. Can I combine them in one delivery?

Yes, please inform us in advance by emailing us at [email protected]

Can I get my items on the same day I processed my order?

It depends on the availability of the products within the area.

Payments & Refunds

I would like to request a refund for a damaged item.

Please email us at [email protected]

How long is your refund process?

We’ll do our best to keep it quick and process within the day of approval.

Is it safe and secure to shop at WineDepot.ph?

Absolutely! We have a secured system to keep your data and will never share your information to third parties.

I made a payment but haven’t received any confirmation.

Allow us to look into this. Please provide the following: transaction number, date of transaction, and total amount paid

What kind of payment method may I use at WineDepot.com.ph?

We accept major debit, credit cards - Visa & Mastercard - or PayPal.

What if I have issues with my credit card payment?

Please have this checked with your bank.

Returns & Exchange

What do I do if there’s an issue with the item I received?

Please advise us with a complete report and send to [email protected]

What is the return and exchange policy?

If we sent you a wrong item from what you ordered, please send us an email at [email protected]. If you have changed your mind about your order after receiving it, please be reminded that all sales delivered in good condition are final.

What if my item was damaged or incorrect?

Please send us an email at [email protected]

Others

Can you notify me when an “Out of Stock” product is back in stock?

Yes, please send us an email at [email protected] and we will contact you or become a member of our Toast Club to always stay updated with our products!

How can I know more about your brands/products?

Please feel free to email us anytime or visit one of our physical stores. Our team will be more than glad to share more info with you.

I would like to participate in a Wine Depot event. How do I go about this?

Please contact us at [email protected]

I paid for an event in advance but I suddenly cannot attend on the date. Can I request for a refund?

Yes, we process refunds requested at least three (3) working days before the event.

Can I pay for tickets on the day of the actual event?

Yes, depending on availability.

Can I use my Wine Depot discount coupons/vouchers for events?

You may only use coupons/vouchers for events if the item mentions it. Regular coupons/vouchers can only be used for product purchase and are not applicable for events.

How can I be kept on the loop for Wine Depot’s latest news and updates?

Join our Toast Club! Registration is free. Click here to know more about it.

Get exclusive offers in your email!