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Direct from Supplier

What is Wine Depot's Direct from Supplier and how do the products differ from the normal wine depot range of products?

Wine Depot's Direct from Supplier is an extended and high quality product range that will connect customers with suppliers, including boutique wineries, craft brewers and artisan distillers. Direct from Supplier products are sourced directly from their distributors and delivered straight to our customers doors.

How do I buy Direct from Supplier products?

A Direct from Supplier purchase is made in much the same way as a conventional Wine Depot's online order. Add your selected items to the shopping cart and follow the prompts to checkout.

Where is my order delivered from?

Your order will be dispatched directly from the product's supplier. This means that, sometimes, Direct from Supplier orders can take a little longer to reach you. We currently estimate a delivery period of between 3 to 5 working days but this may extend depending on the supplier's location.

Can I buy Direct from Supplier products using Pick UP?

At this stage, Direct from Supplier orders are only available through our standard delivery service.

How much does the delivery of a Direct from Supplier order cost?

Delivered contactless and to your door typically within 3 to 5 business days depending on your location to the supplier, delivery of these items are same as our standard fee of Php 100. Sourced directly from boutique distributors and importers and depending on their location, delivery times may vary. These items are only available for delivery and cannot be collected in store.

Why am I being charged double for my delivery?

Direct from Supplier orders have an additional cost of Php 100 to cover staggered delivery. We will deliver your readily available orders first and follow through with your Direct from Supplier order.

What if I have a problem with my Direct from Supplier order?

All concerns or queries regarding Direct from Supplier orders are handled by our customer service team. If you have any issues, please reach out to us via social media or +639776500166.

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