Help & FAQ
About Wine Depot
Customer Service Contact Details & Hours
639177008407 Monday to Saturday 9AM to 7PM
What is Wine Depot?
Wine Depot Philippines is one of the largest and leading wine retailers in the country. It has been awarded the coveted Wine Spectator Award for ‘Best Restaurant Wine List’ for five consecutive years.
What are Wine Depot's Terms and Conditions?
Click here to read our full terms and conditions
Where can I find Wine Depot physical stores?
You can find our stores in Makati, Alabang, Greenhills, and SM Aura. Click here to see our full address.
What are your hours?
Our stores are open from 10AM to 10PM daily. You can access our online store 24/7. Our web customer service is available on Mondays to Saturdays from 9AM to 6PM.
Our Product Selection
What kind of products does Wine Depot sell?
We not only have selections of award-winning wines and exceptional craft spirits, we have mixers, coffee, tea, water, and bar accessories too!
I'm looking to buy a specific wine I can’t find elsewhere in the Philippines and I can’t find it on your website. Is there any way I can buy it from you?
Absolutely! We have a special Manila En Premier where you can request special vintages and wines. Feel free to contact us about it.
Toast Club Membership
What is Toast Club?
Toast Club is the biggest and fastest growing wine & spirits club in the Philippines. Members of our Toast Club get special perks. You can be a member too! Click here to sign up for free.
I have questions regarding the date of my last purchase or point activity. Who can I contact?
Contact the Toast Club Concierge at +63.917.700.8407 or email at firstname.lastname@example.org
Will my personal information be shared with third parties?
I have problems logging into my account.
If you get a message stating that your email address/password is not recognized, please follow the following steps below:
Make sure you are using the same email address and password you registered with.
If you are unable to recall your password, click on “Forgot your password?” link on the page. You will be prompted to enter your registered email address and a link will be sent to you to create a new password for your account.
If you continue to experience problems, please contact our Customer Service.
How do I change or update my personal details?
Please log into your online account to update your name, email, and mobile number. You may email our Customer Service to update your address & date of birth.
Do I need to pay a fee to be a Toast Club member?
Absolutely not! Registration is free.
How do I become a Toast Club member?
Simply submit the following complete details: full name, email address, mobile number, and delivery address.
What are my benefits as a Toast Club member?
There are a lot of perks to being a Toast Club member. Click here to know all about them.
Do my membership perks apply to special promotions/events?
For sure! Click *here* to check out our special promotions and events for the month. (link to Membership)
What do I do when the item/s I want to purchase are out of stock?
Some of our products are highly exclusive and provided to us by the winery on allocation. Send us an email of the items you wish to order. We’ll see what we can do to accommodate your order or we could suggest an alternative.
Where do I key in my coupon/voucher code?
You can find a textbox where you can input your coupon/voucher code when you checkout.
I am having issues with the coupon/voucher code.
Please send us an email at email@example.com
Can I amend my order after it has been confirmed and paid for?
All sales are final so please make sure you double-check your orders before checking out.
How do I check the status of my order?
Can I purchase items in bulk?
Yes. If there are not enough stocks for your order on our site, you may send us an email and we will process your order depending on the availability.
Do you give bulk discounts?
Yes. You can enjoy 10% off on purchases of six (6) bottles and above.
How do I know if my order went through?
Where is my order confirmation number?
How do I place an order?
Simply find the product you want to order and click ‘Add to Cart’.
Are you open 24/7? What happens if I order outside your operating hours?
Orders received after our operating hours will be processed on the following office hours.
Is there a minimum amount for my order?
None but you can enjoy free delivery for a minimum purchase worth Php 2,500.00. If your total is below this amount, a delivery fee will be charged.
Can I send an order to another person as a gift?
Yes. Simply indicate the full name, delivery address, and mobile number of the recipient.
I would like to purchase some products for my own store. Can you make special arrangements for me?
Please contact our wholesale department at firstname.lastname@example.org
What areas do you cover?
We deliver nationwide! Our standard coverage areas are Metro Manila, Metro Cebu, Metro Davao, and Boracay.
What do I do if I want my items to be delivered to a location outside your standard coverage area?
Appropriate delivery charges will be applied to orders outside our standard coverage area.
How fast do you deliver?
Delivery is expected within 1 to 2 days for Metro Manila. Provincial deliveries depend on the area and available modes of transport.
How do I get FREE delivery?
Free delivery only applies to Metro Manila area with a minimum required purchase worth Php 2,500.
Can I choose a time for when I want my item to be delivered?
Please send us an email with your special instructions.
Do you process orders during Public Holidays?
What happens if I’m not available to receive my package upon delivery?
If no one else is available to receive on your behalf, items will be sent back to the warehouse. Next delivery will be charged to your account.
What should I do if there’s a delay in my delivery?
Will I get charged for a re-delivery?
Can I change my delivery address in my order?
What should I do if my order has not arrived?
Can I collect my order directly from a physical Wine Depot store?
Yes. Let us know by emailing us at email@example.com
What are your delivery options and how much is shipping?
We have partner couriers who will deliver your order/s via land, air, or sea.
Shipping fee is based on your location and number of items ordered.
How can I track my order?
I processed multiple orders. Can I combine them in one delivery?
Yes, please inform us in advance by emailing us at firstname.lastname@example.org
Can I get my items on the same day I processed my order?
It depends on the availability of the products within the area.
Payments & Refunds
I would like to request a refund for a damaged item.
Please email us at email@example.com
How long is your refund process?
We’ll do our best to keep it quick and process within the day of approval.
Is it safe and secure to shop at WineDepot.ph?
Absolutely! We have a secured system to keep your data and will never share your information to third parties.
I made a payment but haven’t received any confirmation.
Allow us to look into this. Please provide the following: transaction number, date of transaction, and total amount paid
What kind of payment method may I use at WineDepot.com.ph?
We accept major debit, credit cards - Visa & Mastercard - or PayPal.
What if I have issues with my credit card payment?
Please have this checked with your bank.
Returns & Exchange
What do I do if there’s an issue with the item I received?
Please advise us with a complete report and send to firstname.lastname@example.org
What is the return and exchange policy?
If we sent you a wrong item from what you ordered, please send us an email at email@example.com. If you have changed your mind about your order after receiving it, please be reminded that all sales delivered in good condition are final.
What if my item was damaged or incorrect?
Please send us an email at firstname.lastname@example.org
Can you notify me when an “Out of Stock” product is back in stock?
Yes, please send us an email at email@example.com and we will contact you or become a member of our Toast Club to always stay updated with our products!
How can I know more about your brands/products?
Please feel free to email us anytime or visit one of our physical stores. Our team will be more than glad to share more info with you.
I would like to participate in a Wine Depot event. How do I go about this?
I paid for an event in advance but I suddenly cannot attend on the date. Can I request for a refund?
Yes, we process refunds requested at least three (3) working days before the event.
Can I pay for tickets on the day of the actual event?
Yes, depending on availability.
Can I use my Wine Depot discount coupons/vouchers for events?
You may only use coupons/vouchers for events if the item mentions it. Regular coupons/vouchers can only be used for product purchase and are not applicable for events.
How can I be kept on the loop for Wine Depot’s latest news and updates?
Join our Toast Club! Registration is free. Click here to know more about it.