No alcohol deliveries to select locations in Metro Manila due to liquor ban. Click here for Curbside Pickup.

Help & FAQ

We apologize if you’re experiencing some issues with our site. Please see the frequently asked questions below or reach out to our support team for assistance.

About Wine Depot

639177008407 Monday to Saturday 9AM to 7PM

Wine Depot Philippines is one of the largest and leading wine retailers in the country. It has been awarded the coveted Wine Spectator Award for ‘Best Restaurant Wine List’ for five consecutive years.

Click here to read our full terms and conditions

You can find our stores in Makati, Alabang, Greenhills, and SM Aura. Click here to see our full address.

Our stores are open from 10AM to 10PM daily. You can access our online store 24/7. Our web customer service is available on Mondays to Saturdays from 9AM to 6PM.

Our Product Selection

We not only have selections of award-winning wines and exceptional craft spirits, we have mixers, coffee, tea, water, and bar accessories too!

Absolutely! We have a special Manila En Premier where you can request special vintages and wines. Feel free to contact us about it.

Toast Club Membership

Toast Club is the biggest and fastest growing wine & spirits club in the Philippines. Members of our Toast Club get special perks. You can be a member too! Click here to sign up for free.

Contact the Toast Club Concierge at +63.917.700.8407 or email at winedepot@winedirect.com.ph

Wine Depot provides a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process, Please refer to our Privacy Policy here for more details.

If you get a message stating that your email address/password is not recognized, please follow the following steps below:

Make sure you are using the same email address and password you registered with.

If you are unable to recall your password, click on “Forgot your password?” link on the page. You will be prompted to enter your registered email address and a link will be sent to you to create a new password for your account.

If you continue to experience problems, please contact our Customer Service.

Please log into your online account to update your name, email, and mobile number. You may email our Customer Service to update your address & date of birth.

Absolutely not! Registration is free.

Simply submit the following complete details: full name, email address, mobile number, and delivery address.

There are a lot of perks to being a Toast Club member. Click here to know all about them.

For sure! Click *here* to check out our special promotions and events for the month. (link to Membership)

Orders

Some of our products are highly exclusive and provided to us by the winery on allocation. Send us an email of the items you wish to order. We’ll see what we can do to accommodate your order or we could suggest an alternative.

You can find a textbox where you can input your coupon/voucher code when you checkout.

Please send us an email at winedepot@winedirect.com.ph

All sales are final so please make sure you double-check your orders before checking out.

Yes. If there are not enough stocks for your order on our site, you may send us an email and we will process your order depending on the availability.

Yes. You can enjoy 10% off on purchases of six (6) bottles and above.

Simply find the product you want to order and click ‘Add to Cart’.

Orders received after our operating hours will be processed on the following office hours.

None but you can enjoy free delivery for a minimum purchase worth Php 2,500.00. If your total is below this amount, a delivery fee will be charged.

Yes. Simply indicate the full name, delivery address, and mobile number of the recipient.

Please contact our wholesale department at ellainecervania@winedirect.com.ph

Delivery

We deliver nationwide! Our standard coverage areas are Metro Manila, Metro Cebu, Metro Davao, and Boracay.

Appropriate delivery charges will be applied to orders outside our standard coverage area.

Delivery is expected within 1 to 2 days for Metro Manila. Provincial deliveries depend on the area and available modes of transport.

Free delivery only applies to Metro Manila area with a minimum required purchase worth Php 2,500.

Please send us an email with your special instructions.

No.

If no one else is available to receive on your behalf, items will be sent back to the warehouse. Next delivery will be charged to your account.

Please contact us at winedepot@winedirect.com.ph

Yes.

Yes.

Please contact us at winedepot@winedirect.com.ph

Yes. Let us know by emailing us at winedepot@winedirect.com.ph

We have partner couriers who will deliver your order/s via land, air, or sea.
Shipping fee is based on your location and number of items ordered.

Yes, please inform us in advance by emailing us at winedepot@winedirect.com.ph

It depends on the availability of the products within the area.

Direct from Supplier

Wine Depot's Direct from Supplier is an extended and high quality product range that will connect customers with suppliers, including boutique wineries, craft brewers and artisan distillers. Direct from Supplier products are sourced directly from their distributors and delivered straight to our customers doors.

Payments & Refunds

Please email us at winedepot@winedirect.com.ph

We’ll do our best to keep it quick and process within the day of approval.

Absolutely! We have a secured system to keep your data and will never share your information to third parties.

Allow us to look into this. Please provide the following: transaction number, date of transaction, and total amount paid

We accept major debit, credit cards - Visa & Mastercard - or PayPal.

Please have this checked with your bank.

Returns & Exchange

Please advise us with a complete report and send to winedepot@winedirect.com.ph

If we sent you a wrong item from what you ordered, please send us an email at winedepot@winedirect.com.ph. If you have changed your mind about your order after receiving it, please be reminded that all sales delivered in good condition are final.

Please send us an email at winedepot@winedirect.com.ph

Others

Yes, please send us an email at winedepot@winedirect.com.ph and we will contact you or become a member of our Toast Club to always stay updated with our products!

Please feel free to email us anytime or visit one of our physical stores. Our team will be more than glad to share more info with you.

Please contact us at winedepot@winedirect.com.ph

Yes, we process refunds requested at least three (3) working days before the event.

Yes, depending on availability.

You may only use coupons/vouchers for events if the item mentions it. Regular coupons/vouchers can only be used for product purchase and are not applicable for events.

Join our Toast Club! Registration is free. Click here to know more about it.

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